Returns & Exchanges
Due to the perishable nature of our small-batch nut butters, we are unable to accept physical returns of food products. However, if your order arrives damaged or incorrect, please reach out to us within 14 days and we will make it right with a replacement or refund.
Check Your Order
Inspect your jars upon arrival to ensure they have arrived safely and match the flavors you ordered.
Document Issues
If there is damage or an error, take a clear photo of the shipping box and the product labels to help our quality control team.
Contact Support
Email our customer service team with your order number and the photos attached to initiate a claim.
Resolution
Once reviewed, we will process a replacement shipment or issue a store credit to ensure you get the treats you deserve.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing